If you purchased package protection, please contact Extend to file a claim. If you did not purchase package protection, reach out to our Customer Care Team for further assistance.

Package Delayed: Occurs when the carrier has indicated they will not be able to make the delivery by the intended delivery date. Your revised delivery date will be updated in the page …

If you receive a Shipping Notification, your order is on its way, even if you initially do not see any tracking information. Sometimes it takes up to 24 hours to update Tracking Status. Oversized …

2023年8月1日 · Why is my tracking not showing updates? Please allow 24-48 hours from your shipping confirmation email for the tracking information to update. Please be aware that USPS …

If you have received an FTC notification for your order, you can cancel the order, or you can opt to keep the order open and wait for the shipment. If you opt to keep the order open, we will fulfill …

Sometimes packages may not be in transit or delivered, or they may be returned to the sender. In these cases, the package is still protected. A claim may be denied for the following reasons: If …

Why is my tracking not showing updates? Please allow 24-48 hours from your shipping confirmation email for the tracking information to update. Please be aware that USPS tracking …

Please know this timeframe does not apply to Oversized items, custom made items, and others as indicated on the product page. Why is my tracking not showing updates? Please allow 24-48 …

If you do not receive your order within these delivery timeframes, please visit I Never Received My Order.

What if I do not receive my order shipped via USPS/UPS-MI? Since delivery confirmation does not include tracking, we cannot to tell you where the item is, nor can we provide a delivery …