Troubleshoot problems you might be having with your mouse or keyboard, or other wireless device in Windows.

Having trouble with your Surface device keyboard, Surface Go Type Cover, Surface Pro Type Cover, or Surface Pro Keyboard? You may see that the Keyboard or Type Cover: It alternates between functioning properly and not working at all. There are some solutions you can try:

If your Microsoft or Surface mouse or keyboard isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help. We'll describe three connection types for …

If the key command is printed on the front of the key (such as F5) instead of on top of the key (such as Open), then F Lock must be on for the key command to work. If your keyboard has an Fn key, press and hold Fn while pressing the key to access the alternate commands.

If you do not know which key was held down, you may want to try pressing each key (Ctrl, Shift, Alt, and the Windows key) in turn. Use the touch screen or mouse to bring up the on-screen keyboard. Using the on-screen keyboard should reset the physical keyboard.

If the key command is printed on the front of the key (such as F5) instead of on top of the key (such as Open), then F Lock must be on for the key command to work. If your keyboard has an Fn key, press and hold Fn while pressing the key to access the alternate commands.

Try each of the following steps one at a time until the issue is resolved: Press the key that was held down once. If you do not know which key was held down, you may want to try pressing each key (Ctrl, Shift, Alt, and the Windows key) in turn. Use the touch screen or mouse to bring up the on-screen keyboard.

When you use one of the Microsoft wireless devices (keyboard, mouse, and so on) that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low.

Customize your Microsoft Modern accessories, like audio accessories or webcams. Try these steps to pair your mouse and keyboard and get them working. Having problems with a wireless display adapter? Try these troubleshooting steps to fix it. Explore the full range of Microsoft Surface accessories.

After setting the device to shut down upon closing the lid in Power Options, then subsequently closing the lid, the device's keyboards (whether self-contained, attached via USB, or on-screen virtual keyboard) may stop responding on the following startup. Workaround. Hard …

The keyboard or mouse is Bluetooth 2.0, 2.1, 3.0, or 4.0. You can check these settings by doing the following: Windows 10: Right-click on Start, and select Device Manager. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. Right-click the Bluetooth radio and select Properties.