Contact Center Call recording - Cisco Community
2013年12月7日 · The builtin recording and monitoring features are manually triggered* by a supervisor in CSD on a call-by-call basis. Recording is done through CAD or the server directly if you can get all agent phones into a single SPAN/RSPAN session.
Solved: Call Recording (CIPC) - Cisco Community
2014年1月27日 · Solved: Is there anyone out there using CIPC in the call center environment with recording enable with . If so please send a screen shot of the device configuration and also how it is setup in WFM.
Call recording for UCCX Agent - Cisco Community
2015年3月24日 · Hi, what is the difference in Cisco call recording solution Media Sense, Compliance Recording , Advance Quality manager. We have requirement for call recording solution for 50 contact center Agent but not able to understand which one i …
Webex Contact Center API - Cisco Community
2021年4月15日 · Gents, I know the thread is old but will allow myself to revive it. Do you know if it is possible, in addition to downloading the .wav files themselves thru the API, to download the metadata for given records - such as Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI), session ID, recording duration, and custom attributes.
Call recording - Cisco Community
2007年9月6日 · I need to configure call recording with IPCC Express Premium 4.0. Any docs? Please help
Call Recording a Conference Call - Cisco Community
2013年12月9日 · Contact Center Express 8.5.1 and call recording I can record and agent without a problem, but when the agent is in a conference call it only records one of the conversations, not all 3 conferees. Is that normal or should all 3 people be recorded.
Complete Call Recording for agents in UCCX - Cisco Community
2010年9月14日 · My customer is looking for call recording by default for all agents in a contact center. The following description seems to provide that. Can you please provide some information on simultaneous sessions? This contact center will have 55 agents and all need simultaneous recording. is this the information im looking below: "Complete Call Recording.
Solved: Zoom Call Recording with CCX - Cisco Community
2015年11月17日 · Has anyone used Zoom call recording for CCX 10.X (10.6)? I am trying to find out if this integrates smoothly with CCX and also if i can use the call recording gadget to give the agents and supervisors the on-demand recording feature. Also, in the case of screen recording, is there anything additional i need to do.
UCCX Call recording - Configuration example - Cisco Community
2016年10月7日 · Hi, I need a link / file that has a configuration example of how we do call recording for UCCX CSQ calls using Agent DeskTop and Supervisor desktop - Without Mediasense and finesse Thank you
Call Recording - Cisco Community
2016年5月9日 · what is the difference between this items CCX-11-CR-LIC , CCX-11-REC-LIC and MCP-11X-AUD-10PACK ?