Troubleshoot problems you might be having with your mouse or keyboard, or other wireless device in Windows.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

If you have keyboard issues with wireless or Bluetooth, try these troubleshooting tips.

If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers. Manually install the latest driver package for your version of Windows.

Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app.

Applies To Microsoft accessories Windows 8.1 Windows 7 Windows 10 Windows 11 The latest Microsoft Mouse and Keyboard Center supports several versions Microsoft mice and keyboards. Select one of the following headings, and it'll open to show you a list of supported devices:

If Windows can’t find a new Bluetooth driver, visit the PC manufacturer’s website and download the latest Bluetooth driver from there. Important: An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems.

Learn how to use the On-Screen Keyboard (OSK) instead of a physical keyboard to type and enter text on your PC.

To pair a Bluetooth device with Windows, the Windows device needs to have Bluetooth. Most Windows devices already have Bluetooth built in. If a Windows device doesn't have Bluetooth, a USB Bluetooth adapter can be plugged into a USB port on the Windows device to add Bluetooth.

Troubleshoot problems with your Microsoft mouse or keyboard. Try these steps to pair your mouse and keyboard and get them working. Troubleshoot mouse or keyboard