Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

It is important for the contract to be looked at by someone who understands the technology, the services being purchased and what may be negotiated ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

As you can see on reviewing the year in Teams -- it expanded its capabilities and partnerships in everything from mobile devices to conference rooms, collaborative spaces to different types of contact ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

No Jitter asked frequent contributor Beth Schultz for her thoughts on the year that was and the year that will be – with respect to digital workplace trends. NJ: What are the major 'digital workplace' ...

There's something else that's at play here, as well. Prior to the existence of CCaaS – that is, ‘as a service’ – companies would buy a PBX, and then they would buy a contact center. And 60 to 70% of ...

SMBs and mid-sized businesses represent the vast number of entities in the US, but technology vendors tend to focus more on enterprises, especially those with a global footprint.This is to the ...

She stated, “The single biggest cost in the contact center is not the cost of technology or network services; it’s the cost of agent resources. If we can find a way to increase containment through ...