Many insurers are delivering what brokers and insureds need - responsiveness, expertise, with proactive communication,' says ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

These brands excel at anticipating and addressing their customers' needs, earning their place as standout leaders in the ...

A BILLIONAIRE was left fuming after his £90,000 Tesla suffered a catastrophic failure – on the day the warranty ran out. John ...

The Tiledesk Automation Engine: Your open-source solution for multichannel conversations and customer engagement. An alternative to Voiceflow, Botpress, Landbot, Manychat, and Uchat.

“The holy grail is to make these AI agents invisible yet highly effective, creating a customer service experience that feels natural, effortless and trusted. Contextual data can help turn this into ...

The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most. M&S scored most highly among the panel of 15,000 consumers, ...

whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged origins are murky and writings about it across the internet are rife with unverified ...