The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

THE PHILIPPINES continues to be the global leader in the contact center industry, and if the country wants to retain this position for the next 10 years, urgently modernizing processes with the use of ...

NEW YORK & NOIDA, India, January 13, 2025--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform ...