The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

KT announced on the 23rd that it has been named a top corporation for 10 consecutive years in the mobile telecommunications ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

"By leveraging Glia's modern, state-of-the-art contact center, FCCI is fostering stronger CSR and customer loyalty and gaining valuable insights through real-time data across all of their ...

Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service ...