1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

KT announced on the 23rd that it has been named a top corporation for 10 consecutive years in the mobile telecommunications ...

TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service ...

CivicReach.ai is on a mission to better connect governments and the people they serve using artificial intelligence.

PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation ...

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