As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his ...

Supervisors said they want to see vetted cost figures soon for a Sheriff’s Office proposal to partner with the Ceres dispatch ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in ...

The call center where he works caters to broadband service transactions for a U.S.-based company. Marquez says his call center introduced an “agent assist” about two years ago that listens to ...

Bozeman Help Center, Inc. is moved into its new five-acre property.The Help Center moved into its new property last week. The ...

Q4 2024 Earnings Call Transcript February 4, 2025 AudioCodes Ltd. beats earnings expectations. Reported EPS is $0.37, ...