Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that ... and self-service tools. Here are some common examples of customer services software: ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

Whether it is something as simple as a customer service bot to one that talks like a human, there are bots of all kinds. However, did you know a lot of the bots you have been using are actually ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

For example, companies like Sperry Honey create a seamless experience by offering ... Effective communication is the backbone of good customer service. Customers should be able to reach you easily, ...

Attila is a Staff Writer for CNET, covering software, apps and services with a focus on virtual private networks. He is an advocate for digital privacy and has been quoted in online publications ...

Steve Hsu, founder of AI startup SuperFocus, shares the three reasons he plans to switch to DeepSeek from closed-source ...