CivicReach.ai is on a mission to better connect governments and the people they serve using artificial intelligence.

Wegofin takes the spotlight at IBA 2025, showcasing fintech and banking solutions that shape the future of AI banking. Join ...

Different types of answering machine detection technologies include rule-based systems, machine learning algorithms, and hybrid approaches combining both methods. In the past 18 months artificial ...

If you are confused by Governor Dan McKee’s announcement on Thursday about the latest state workaround for the hacked Rhode Island database, join the club.

Just days after announcing the closure of its location on the Little Miami River, Morgan's Canoe Center says it will be putting its hub in southeast Indiana up for sale.

CMS appeals Medicare Star Rating ruling after a judge sided with UnitedHealth over unfair evaluations, impacting the 2025 plan assessments.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

CLogic's AI-powered contact center solution integrated with ServiceNow HRSD to streamline global HR operations and enhance employee engagement for leading beverage company. ROCKVILLE, ...

By deeply understanding customer purchase behavior, Cavallo helps distributors uncover new revenue opportunities and preemptively address profit-reducing issues like churn GRAND RAPIDS, Mich., Jan. 23 ...

PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

METRO will resume normal operations on Thursday, Jan. 23, 2025. 🚌🚈Click here to learn more: https://t.co/JEAMmwws9E .Please allow for extra time during travel as some roads may still be icy.