The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

THE PHILIPPINES continues to be the global leader in the contact center industry, and if the country wants to retain this position for the next 10 years, urgently modernizing processes with the use of ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

"By leveraging Glia's modern, state-of-the-art contact center, FCCI is fostering stronger CSR and customer loyalty and gaining valuable insights through real-time data across all of their ...

NEW YORK & NOIDA, India, January 13, 2025--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform ...