And that's how we're going to get from cost center to value center ... these technologies and self-service, over time, our clients are having—if their goal is call deflection—ultimately ...

The temperatures are well below freezing this week with the wind making it feel like the single digits at times.

The Taxi and Limousine Commission is considering shifting its service for wheelchair-accessible rides to a muti-vendor model.

It is not common for 911 to have an outage, but it can happen... So, if you are in Eau Claire County and trying to call 911 ...

The Cabin, a long-running literary arts nonprofit that has attracted national and international talent, is expanding near the ...

As temperatures remain below freezing this week, the Washington Street Warming Center was forced to stop 24-hour service on ...

Alaskans are responding after President Donald Trump changed the name of North America's tallest peak from Denali back to ...

SOCaaS is a third-party service that provides organizations with around-the-clock security monitoring, detection, and response capabilities via the cloud. As cybersecurity threats intensify, SOCaaS is ...

LAS VEGAS, Nev. (FOX5) - A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net ...

County health leaders say so far, about 10 percent or less of the calls that come in are people going through crisis. The call center line is open 24/7 and can also provide a welcoming ear. "We've ...

Sylvia Trent-Adams has led the Health Science Center since 2022. She became the first Black woman to serve in the role.