As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Supervisors said they want to see vetted cost figures soon for a Sheriff’s Office proposal to partner with the Ceres dispatch ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Representative Ilhan Omar’s Republican colleagues are once again calling for her to be deported because they don’t understand ...

The Illinois Freedom Caucus, made up of six state representatives and one senator, is accusing House Minority Leader Tony ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Bozeman Help Center, Inc. is moved into its new five-acre property.The Help Center moved into its new property last week. The piece of land features five buildi ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...