Some brands are prioritizing personalization — offering customers individualized experiences. According to a survey by Forbes, 81% of customers prefer a personalized customer experience. Customers don ...

Please take some time to rate your column-reading experience. Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking me about ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands don’t ...

is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest survey-data companies. In the past year, the firm has analyzed 1.6 billion survey responses. That's a 4% ...

A new survey conducted by Forrester Consulting ... that Artificial Intelligence has significantly improved their customer experience. The study underscored AI’s impact on fostering quicker ...

One survey found that of companies with the CEO directly involved in customer experience, 83% increased customer satisfaction and 58% increased in revenue associated with CX. And BCG discovered ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.