it may help to cultivate certain personality traits. A meta-analysis of decades of leadership literature points to a model known as the "Big Five," which maps personalities across the following ...

While my expertise is in customer service and CX, I was asked two questions in a recent interview and immediately thought the answers would be worth sharing in this column. The first question was ...

they might find the personality trait annoying or frustrating but may not believe it negatively impacts leadership effectiveness. In fact, some even believe that a little arrogance may be a ...