In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Yet, many companies manage martech, salestech and support tech in isolation, resulting in fragmentation of that experience.

Hitron Technologies Americas has announced a new partnership with Aprecomm, a network and customer experience solutions ...

Preaching sermons on how to improve customer experience is also relatively easy. And engaging in case studies and brainstorming with clients about future possibilities is often a compelling experience ...

Consequently, companies are increasingly investing more resources towards creating robust Customer Experience programs. Ajua, Africa’s first Integrated Customer Experience company would like to ...

Kirk Davis, the company's Chief Executive Officer, has decided to step down for personal reasons after 19 months of stewarding the Company's transformation into an integrated customer experience ...

However, advent of AI integrated customer experience management software and emergence of the cloud-based business model would open lucrative opportunities for the market players in the future.