Nokia has achieved a unique place in the world's telecommunications industry. The company was founded in 1865 in Finland as a paper maker that later developed into a diversified manufacturing group ...

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

So I am about to lavish great praise on a company for excellent customer service. I frequently complain about customer service. I switched internet providers because a certain company wrote the ...

But instead of connecting, I got an automated message, “Customer not in network.” Seemed odd. We are both Verizon Wireless customers. It must be some glitch. I hung up and tried again.