In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Interestingly, they also found that 64% of contact center employees say that their role involves both customer acquisition and customer service and that of the calls that come into their contact ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

"The customer-service team has to deal with an infinite ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

“Each year our report provides contact center management and customer service leaders with the essential insights and knowledge needed to make data-based decisions,” said Tara Gibb, Senior ...

This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking ...