In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

"The customer-service team has to deal with an infinite ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

“Each year our report provides contact center management and customer service leaders with the essential insights and knowledge needed to make data-based decisions,” said Tara Gibb, Senior ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and ...