Have you ever been lectured or verbally attacked and wished you could respond without making matters worse? If so, you, your team, or your department need the Crucial Conversations for Mastering ...

Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening ...

Crucial Conversations is a one-day program that teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. Please note: There is a cost of $300 associated with ...