Based on the national best-selling book Crucial Conversations: Tools for Talking when the Stakes are High, the course teaches nine powerful skillsets grounded in decades of social science research.

Please note: There is a cost of $300 associated with the participant materials, which will be charged to your department’s budget. The materials include the Crucial Conversations book, participant ...

Please note: There is a cost of $300 associated with the participant materials, which will be charged to your department’s budget. The materials include the Crucial Conversations book, participant ...

I’m an avoider. This is why I was so excited to dive right into this book. My goal in reading it was to be able to identify when a crucial conversation comes up and then learn how to effectively ...

Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening ...

Though my reading was less than usual due to the hectic political season, these books have profoundly influenced my personal and professional growth, shaping my approach to leadership, decision-making ...