SriLankan Airlines is presenting a game-changer with the introduction of ‘Yaana,’ an Artificial Intelligence (AI)-powered chatbot. Yaana is set to transform ...
Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...
Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools. In a post last week on social ...