If you manage a call center, customer service, or sales business in 2025, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by 2025[1]. It’s a remarkable expansion of online commerce. It demonstrates the ...

LAS VEGAS, Nev. (FOX5) - A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net ...

Charlotte’s city call center and other services across the city are back to normal operations after they were down for several days. The City of Charlotte posted the update on social media ...